Primary Stone Type:

Shipping

Free Shipping Offer

Free Shipping in the US is offered on all orders over $25 USD within the lower 48 states.

Shipping is by USPS First Class Parcel service.

Estimated shipping time for this service is 1-3 business days.

Order Processing Times

Orders for in-stock items placed Monday - Friday before 5:00 p.m. local time will be processed and dispatched the same day.

Orders for in-stock items placed on Saturdays before 4:00 p.m. Central time will be processed and dispatched the same day.

Orders for in-stock items placed on Sundays will be processed and dispatched the following Monday morning.

Made to order items will be dispatched within the timeframes specified on the relevant product listing page.

Other Shipping Options

Overnight and weekend delivery options are available at an additional charge, calculated at checkout.

Do you ship internationally?

No, we do not currently ship internationally. 

Liability for damage in transit

All carriers are responsible and liable for any damages that occur during transit. If you suspect any damage or shortage was caused during transit, please follow these instructions:

Do not sign freight bill or receipt without making a notation on the freight bill.

Retain all packing material and shipping cartons until the carrier has made an inspection.

File a claim directly with the carrier within 15 days. elleCee cannot file a claim for you.

Returns

Product returns may be made within 30 days of the date of purchase. Before returning any item, please contact us at [email protected], stating the order number and description of the product you are returning. We will issue you an RMA number and the address to send the item to

You are required to pay for shipping and insurance on the returned items.

Insurance coverage must be for full value of return items, as elleCee Jewelry is not responsible for lost or damaged shipments

Upon receiving and processing your return, we'll exchange, replace, or credit via original payment method within 1 business day

You must make contact with us and return the item to us within 30 days of the date of purchase to receive a refund.

Return products must be in original condition and please include all packaging, envelopes, bags, boxes, etc.

Additional fees may apply for abuse of return privileges, not following guidelines, or shipping back of unaccepted items

Items returned because of manufacturing defects will be exchanged.

Customised, engraved or special order items are not eligible for return.